Posts Tagged: ‘Center’

Helpful Tips When Interviewing for a Call Center

May 25, 2011 Posted by

Helpful Tips When Interviewing for a Call Center

Many people focus too much on salary when getting jobs. While money is a big motivating factor in joining a company, remember that it’s not the end-all in anyone’s career. One has to consider things like bonuses, vacations and trainings because employees need these too.

If you’re looking for a job right now, try joining the call industry as they are one of the fastest growing companies.  Furthermore, most call companies offer competitive compensation to their workers along with benefits for health and dental care. Call companies also make hiring processes easy as most of them have a one-day hire process if you apply directly to their office.

If you feel that a call center job is for you, prepare for a thorough interview. Most companies will also focus on your work experience on sales or technical knowledge because they need to see these skills. The following are tips which could help you prepare for this critical part.

Check on your interview skills over the phone for the call center job. Most companies would call you for an initial interview via your landline because they wish to assess how you’d take in calls. Make sure that you stay calm and don’t find yourself too chatty. Remember that the phone interview is a big factor whether they’d accept you for an office interview later.

Know the background of the call center company. Most interviews ask about your knowledge of their company so be prepared. Most interviewers would like to determine if you have initiative and determination. If you don’t know where to begin your search on the company background, log onto websites like the Better Business Bureau (BBB) to see the business profile of a company. Consumer websites are a good source of information because they can give you an overview of company history, ratings, etc.

Be familiar with some tricky questions that call center interviewers ask. Some interviewers ask applicants things like ‘how would you describe your favorite color to a blind person?’ or ‘how do you think M&Ms mark their candies with ‘M’ without flattening the candy?’ These questions are meant to assess your imagination and creativity, so don’t worry about getting the right answer. Focus on how to make your answer seem reasonable and you’ll be alright.

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Source: http://www.articlesbase.com/customer-service-articles/helpful-tips-when-interviewing-for-a-call-center-3945020.html

 

What are your strengths?

May 19, 2011 Posted by

Capella University’s Career Center offers tips for improving your answer to one of the most common interview skills, “what are your strengths?”.

Tips to Prepare for BPO, Call Center Interview

May 11, 2011 Posted by

Tips to Prepare for BPO Interview, BPO / Call Center Job Interview Questions and Answers like Tell Me About Yourself, How to prepare for a Job Interview?, Why did you leave your last job?, What kind of salary do you need?, Why should we hire you?, What are your greatest weaknesses?, What is your greatest strength?, BPO Interview Questions and Answers.

Hofstra University Career Center Coaching Video: Interviewing Skills

April 13, 2011 Posted by

Suzanne Dagger, Director of Career Services at Hofstra University’s Career Center, talks about how to Interview to Impress.