Posts Tagged: ‘excellent customer service’

How to Successfully Interview for Staff

May 25, 2011 Posted by

How to Successfully Interview for Staff

How to Successfully Interview for Staff

Free Online Articles Directory

Why Submit Articles?
Top Authors
Top Articles
FAQ
ABAnswers

Publish Article

0 && $ .browser.msie ) {
var ie_version = parseInt($ .browser.version);
if(ie_version Login


Login via


Register
Hello
My Home
Sign Out

Email

Password


Remember me?
Lost Password?

Home Page > Business > Management > How to Successfully Interview for Staff

Categories
AdvertisingArts & EntertainmentAutomotiveBeautyBusinessCareersComputersEducationFinanceFood and BeverageHealthHobbiesHome and FamilyHome ImprovementInternetLawMarketingNews and SocietyRelationshipsSelf ImprovementShoppingSpiritualitySports and FitnessTechnologyTravelWriting

How to Successfully Interview for Staff

By: Chris Palumbo
Posted: Oct 10, 2008

]]>

Interviewing candidates for employment can be a formal and time-consuming process. However, if you follow the proper steps, you’ll be able to easily weed out people that are unqualified or not right for the position due to time commitment, experience, and knowledge. You will be able to narrow down your prospects to only those candidates that can most benefit your company with their employment.

The Basics

The first step in the interviewing process is narrowing down your pool of candidates. Review their applications and/or resumes to discover who meets the basic requirements specific to each position you are offering. These requirements may be based on presentation, certifications, experience and education.

Once you have selected the most likely applicants based on their resumes/applications, you should invite each one to meet with you for a one-on-one interview. Interviews should be held in a quiet, removed area, away from customers, other employees or the front desk, and preferably at a time when business is light.

Preparing for the interview

· Create a list of questions to ask in advance. Review and rehearse them before the actual interview.

· Ask questions and find out as much information as you can about the candidate regarding their work ability and how they will specifically benefit your company’s staff.

· Ask yourself: What is it that I need to know about this person? Create list of questions that you think will lead to these answers.

· Carefully check the questions to see if the wording is too vague or could be considered offensive.

· It’s a good idea to group important questions at the front of the list, that way if time runs short you will have the most important information already covered. You might even want to group questions into three sections: High Priority, Medium Priority, and Low Priority.

First Impressions

Once a candidate arrives for an interview, ask yourself the following questions:

· Did this person arrive on time?

· Is this person dressed appropriately?

· (If your company is image-oriented) Would I feel good knowing that this person is representing my company?

The Actual Interview

· Questions should be open-ended. Refrain from asking questions that will lead to a yes/no answer. Asking open-ended questions will get the candidate talking. A general rule is that the interviewer should speak 30% and the candidate should be speaking 70% of the time.

· Questions should be as neutral as possible. Avoid wording that might influence answers, i.e., evocative, judgmental wording. Attempt to remain as neutral as possible. That is, don’t show strong emotional reactions to their responses.

· Ask questions one at a time to avoid making the candidate feel like they are “caught in the cross-fire.”

· Questions should be worded clearly.

· Be careful asking “why” questions. These questions may cause respondents to feel defensive, i.e., that they have to justify their response, which may inhibit their responses to this and future questions.

· Encourage responses with positive body language, occasional nods of the head, steady eye contact and short verbal affirmations.

· Take notes, but be careful about your appearance when note-taking. If you jump to take a note, it may appear as if you’re surprised or very pleased about an answer, which may influence answers to future questions. Notes should be made on a blank sheet of paper, not on the actual application or resume.

· Don’t lose control of the interview. This can occur when respondents stray to another topic, take so long to answer a question that times begins to run out, or even begin asking interviewer questions (these should be saved until the end of the interview).

· Each employer will have a unique interviewing style, and it is up to you to choose a format and questions that work for your own personality. If you are comfortable with the interview, this will relax the candidate and you will be more likely to elicit natural, honest answers from them.

Some Sample Questions

· What do you feel you can bring to this company?

· What are your personal goals?

· Tell me about a time you provided excellent customer service.

· Why do you want to work for this company?

· Why did you leave (or why are you leaving) your previous job?

· Tell me about a time you successfully handled a customer’s complaint.

· When were you most satisfied in your job?

· What can you do for us that other candidates can’t (or won’t)?

· What do you feel are your strengths in relation to this position? Your weaknesses?

· What are three positive things your last boss would say about you?

· How would you deal with a customer with a high-strung personality?

Chris Palumbo – About the Author:

Chris Palumbo is the founder and brand director of elements for women, the upscale women’s fitness and lifestyle brand. Visit www.elementsforwomen.com and Chris’s blog at www.healthceoblog.com for expert commentary on industry trends and a rare behind-the-scenes look at a successful brand.

Source: http://www.articlesbase.com/management-articles/how-to-successfully-interview-for-staff-597761.html

]]>

Increase your traffic today just by submitting articles with us, click here to get started.

Liked this article? Click here to publish it on your website or blog, it’s free and easy!

Rate this Article

1
2
3
4
5

vote(s)
1 vote(s)

Feedback
Print

0) {
ch_selected = Math.floor(Math.random()*ch_queries.length);
if(ch_selected == ch_queries.length) ch_selected–;
ch_query = ch_queries[ch_selected];
}
}catch(e){
ch_query = document.title;
}
]]>

Article Tags:
elements, elements franchise, business franchise, interview, candidate interview, how to interview, employee interview, corporate tips, economy, financial tips, elements for women, chris palumbo, health ceo, healthceo, womens fitness franchise

Latest Management Articles
More from Chris Palumbo

Your Management Style

It’s not about numbers. It’s not about technology. It’s about people, stupid!

By: Tim Bryce

Business >
Management
May 25, 2011

Are People Your Best Asset?-Measuring Human Capital

While it is highly lucrative for a company to have employees who are talented and highly-motivated, the exact cost of gaining this competitive advantage has yet to be quantified. Return on investment is the most practical way to measure the cost benefit of giving your employees that extra boost. Others may argue that competencies are the ideal method to measure human capital. What’s more telling here is the fact that human capital has a direct affect on the bottom line.

By: Frank V. Payne

Business >
Management
May 25, 2011

The Benefits of a Good Office Chair

All too often visitors and prospective clients glance around an office suite and their first impression of the company is influenced by office furnishings. This is true of office chairs. There are a number of benefits of a good office chair in addition to visual appeal.

By: Colin McDonald

Business >
Management
May 25, 2011

The Employer Group, Your Experts In HR Compliance, Policies And Procedures

Much more than just a payroll service, The Employer Group offers solutions and consulting in all areas of human resources; workers compensation, tax reporting, medical and employee benefits, employment law compliance, OSHA compliance and more.

By: Seo5 Consulting

Business >
Management
May 25, 2011

Roles of customer support service in India

When a business starts to extend overseas, the demands become more challenging. Not only are your customers concerned with your products, they are also analyzing your service to them; how you entertain them, reject them properly, make requests in a polite manner, and handle the transaction through communication. In this case, it is the customer support service’s job to handle the situation.

By: jackstellon

Business >
Management
May 25, 2011

Top Five Rookie Marketing Mistakes and How to Avoid Them

Launching successful marketing campaigns takes creativity, initiative and perseverance. Although most business owners learn the best ways to market through experience and pain-staking trial and error, there are several common mistakes made by new owners that can easily be avoided with a little foresight and preparation. We highlight these “rookie mistakes” below to help new owners generate effective campaigns that bring in higher returns on investment the first time and every time.

By: Chris Palumbo

Business >
Management
Oct 10, 2008

8 Tips for Successfully Handling Customer Complaints

Quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image, and customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement. Follow these tips to easily handle complaints like a pro.

By: Chris Palumbo

Business >
Customer Service
Oct 10, 2008

Forming Business-to-business Partnerships to Maximize Sales

A partnership with another business is an important step in the evolution of your own business. By combining forces with other businesses, you will be able to reach out to more people in a cost-effective manner. One local business contact can provide many leads when you consider their coworkers, spouses and, most importantly, clients. Learn more about how you can build rock-solid business partnerships and increase revenue for your own company.

By: Chris Palumbo

Business >
Sales
Oct 10, 2008

Building Renewals in Membership-based Businesses

Membership-based businesses work hard to attract new members and keep their existing members happy. But how can you insure successful returns once a membership ends? The good news is that your second year can be just as affordable as your first! Here are proven, successful tips to bring members back again and again, and attracting new ones, to your business.

By: Chris Palumbo

Business >
Sales
Oct 10, 2008

Comments on this article [0]
Add new Comment

Related Videos

How to Prepare for a Job Interview – Research

Spore: Galactic Adventures – Interview

Spore Interview

Ask a question

Ask our experts your Management related questions here…

200 Characters left

Related Questions

What are the advantages of a franchise business ?
Where can I take a class tolearn about buying a business? A franchise or small business…so I don’t make any errors when investing my lifetime savings?
Can I start a business in Atlanta in a form of domestic C-corporation, if the shareholders are foreign investors, and the name of the business is going to be the same as their business in Ukraine?

]]>

Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog

Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Mobile Version

Webmasters
RSS Builder
RSS
Link to Us

Business Info
Advertising

Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2011 Free Articles by ArticlesBase.com, All rights reserved.