Helpful Tips When Interviewing for a Call Center
Many people focus too much on salary when getting jobs. While money is a big motivating factor in joining a company, remember that it’s not the end-all in anyone’s career. One has to consider things like bonuses, vacations and trainings because employees need these too.
If you’re looking for a job right now, try joining the call industry as they are one of the fastest growing companies. Furthermore, most call companies offer competitive compensation to their workers along with benefits for health and dental care. Call companies also make hiring processes easy as most of them have a one-day hire process if you apply directly to their office.
If you feel that a call center job is for you, prepare for a thorough interview. Most companies will also focus on your work experience on sales or technical knowledge because they need to see these skills. The following are tips which could help you prepare for this critical part.
Check on your interview skills over the phone for the call center job. Most companies would call you for an initial interview via your landline because they wish to assess how you’d take in calls. Make sure that you stay calm and don’t find yourself too chatty. Remember that the phone interview is a big factor whether they’d accept you for an office interview later.
Know the background of the call center company. Most interviews ask about your knowledge of their company so be prepared. Most interviewers would like to determine if you have initiative and determination. If you don’t know where to begin your search on the company background, log onto websites like the Better Business Bureau (BBB) to see the business profile of a company. Consumer websites are a good source of information because they can give you an overview of company history, ratings, etc.
Be familiar with some tricky questions that call center interviewers ask. Some interviewers ask applicants things like ‘how would you describe your favorite color to a blind person?’ or ‘how do you think M&Ms mark their candies with ‘M’ without flattening the candy?’ These questions are meant to assess your imagination and creativity, so don’t worry about getting the right answer. Focus on how to make your answer seem reasonable and you’ll be alright.
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